We identified four areas to focus our change. These areas are evergreen: we feel that if we continue to evolve and innovate here, we will make great progress toward our mission. They also serve us internally, ensuring that our employee experience and organizational culture support our ability to do great work together. We have provided tools for our staff to use to implement our new strategy in each of these four areas.
To shape an inclusive Boston, we must engage a broader and more representative community—the people, businesses and communities of Boston, as well as our own employees. We must design new forums and communication tools that enable people to participate in ways that are natural to and convenient for them.
To be a leader in planning and solve many of the challenges that 21st century cities face, we must leverage our deep expertise, tap into Boston’s innovative spirit and capture inspiration from around the world. We will identify new approaches and collaborate with partners to implement new solutions that positively impact the people of Boston.
We have ambitious goals for the future of the city, but we can’t achieve them on our own. We will work together with each partner in the most appropriate way, in order to amplify everyone’s efforts, making the sum truly greater than its individual parts. In the end, the collective efforts of many entities will help shape the future of Boston.
To build trust externally and confidence internally, we will track our progress, and impact. We will start with the right measures, use appropriate tools to make tracking simple and translate the results into relatable benefits.